{"product_id":"2940012849144","title":"Process Mapping, Process Improvement, and Process Management","description":"At last, a simple, well-written survey of process mapping, process improvement, and process management that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:\u003cbr\u003e* The importance of process\u003cbr\u003e* Process mapping\u003cbr\u003e* Key stakeholders’ roles and responsibilities\u003cbr\u003e* The ten-step process redesign methodology\u003cbr\u003e* Process improvement and creating the process team\u003cbr\u003e* The four lenses of analysis\u003cbr\u003e* Customer report cards, benchmarking, and best practices\u003cbr\u003e* Process redesign case studies\u003cbr\u003e* Design principles for process redesign\u003cbr\u003e* Barriers to process redesign\u003cbr\u003e* Becoming a process-focused organization\u003cbr\u003e* Building cross-department process management\u003cbr\u003e* Using information technology in process management","brand":"Paton Professional","offers":[{"title":"Default Title","offer_id":46563934994673,"sku":"2940012849144","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0674\/5433\/7265\/files\/2940012849144_p0.jpg?v=1765581946","url":"https:\/\/shop.barnesandnoble.com\/products\/2940012849144","provider":"Barnes \u0026 Noble","version":"1.0","type":"link"}