{"product_id":"2940202352584","title":"HOLD: The Suffering Economy of Customer Service, And the Revolt That's Long Overdue","description":"\u003cp\u003e\"LET ME TALK TO A HUMAN!\" We've all shouted it. Whispered it. Thought it while rage-pressing zero. In HOLD: THE SUFFERING ECONOMY OF CUSTOMER SERVICE, Amas Tenumah delivers a searing indictment of how modern service was designed-not to help you, but to wear you down. This isn't a how-to. It's a how-dare-you.Tenumah draws from years inside the belly of the corporate beast, where service is measured in KPIs, customers are problems to be deflected, and automation is the holy grail-so long as it keeps complaints quiet and costs lower. He connects the dots between corporate incentives, AI illusions, and the slow erosion of human connection. You'll learn: Why wait times are a feature, not a flawHow cost-cutting masquerades as “innovation”What companies really mean by “world-class service” And why the future of service depends on a revolt-led by us Blending real stories, biting wit, and an operator's insider knowledge, HOLD is a rallying cry for anyone who's tired of being treated like an afterthought-and ready to demand something better. Modern service is working. Just not for you.\u003c\/p\u003e","brand":"BIEN PUBLISHING","offers":[{"title":"Default Title","offer_id":48078507639025,"sku":"2940202352584","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0674\/5433\/7265\/files\/2940202352584_p0.jpg?v=1776975451","url":"https:\/\/shop.barnesandnoble.com\/products\/2940202352584","provider":"Barnes \u0026 Noble","version":"1.0","type":"link"}