{"product_id":"9781453791677","title":"Five-Star Service","description":"Founder of Service That Attracts Seminars Cary Cavitt offers insights in how to give five-star service. Each chapter starts with a question and then offers solutions on how to provide excellent service to your customers. Everything from what attracts customers to how to gain a loyal following will be addressed. Five-Star Service is filled with easy to understand answers that will not only help your organization improve, but also help in bringing customers back.","brand":"CreateSpace Publishing","offers":[{"title":"Default Title","offer_id":48511300796657,"sku":"9781453791677","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0674\/5433\/7265\/files\/9781453791677_p0.jpg?v=1786124877","url":"https:\/\/shop.barnesandnoble.com\/products\/9781453791677","provider":"Barnes \u0026 Noble","version":"1.0","type":"link"}