{"product_id":"9781517463595","title":"Customer Service Training","description":"Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This book will look at all types of customers and how we can serve them better and improve ourselves in the process.","brand":"CreateSpace Publishing","offers":[{"title":"Default Title","offer_id":48535677894897,"sku":"9781517463595","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0674\/5433\/7265\/files\/9781517463595_p0.jpg?v=1786377716","url":"https:\/\/shop.barnesandnoble.com\/products\/9781517463595","provider":"Barnes \u0026 Noble","version":"1.0","type":"link"}