{"product_id":"9781617298837","title":"Conversational AI: Chatbots that work","description":"\u003cb\u003eDesign, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eIn \u003ci\u003eConversational AI\u003c\/i\u003e, you will learn how to:\u003cbr\u003e \u003cbr\u003e    Pick the right AI assistant type and channel for your needs\u003cbr\u003e     Write dialog with intentional tone and specificity\u003cbr\u003e     Train your AI’s classifier from the ground up\u003cbr\u003e     Create question-and-direct-response AI assistants\u003cbr\u003e     Design and optimize a process flow for web and voice\u003cbr\u003e     Test your assistant’s accuracy and plan out improvements\u003cbr\u003e \u003cbr\u003e\u003ci\u003eConversational AI: Chatbots that work\u003c\/i\u003e teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.\u003cbr\u003e \u003cbr\u003ePurchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications.\u003cbr\u003e \u003cbr\u003eAbout the technology\u003cbr\u003e Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants.\u003cbr\u003e \u003cbr\u003eAbout the book\u003cbr\u003e \u003ci\u003eConversational AI\u003c\/i\u003e is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center.\u003cbr\u003e \u003cbr\u003eWhat's inside\u003cbr\u003e \u003cbr\u003e    Pick the right AI for your needs\u003cbr\u003e     Train your AI classifier\u003cbr\u003e     Create question-and-direct-response assistants\u003cbr\u003e     Design and optimize a process flow\u003cbr\u003e \u003cbr\u003eAbout the reader\u003cbr\u003e For software developers. Examples use Watson Assistant and Python.\u003cbr\u003e \u003cbr\u003eAbout the author\u003cbr\u003e \u003cb\u003eAndrew R. Freed\u003c\/b\u003e is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012.\u003cbr\u003e \u003cbr\u003eTable of Contents\u003cbr\u003e PART 1 FOUNDATIONS\u003cbr\u003e 1 Introduction to conversational AI\u003cbr\u003e 2 Building your first conversational AI\u003cbr\u003e PART 2 DESIGNING FOR SUCCESS\u003cbr\u003e 3 Designing effective processes\u003cbr\u003e 4 Designing effective dialogue\u003cbr\u003e 5 Building a successful AI assistant\u003cbr\u003e PART 3 TRAINING AND TESTING\u003cbr\u003e 6 Training your assistant\u003cbr\u003e 7 How accurate is your assistant?\u003cbr\u003e 8 Testing your dialogue flows\u003cbr\u003e PART 4 MAINTENANCE\u003cbr\u003e 9 Deployment and management\u003cbr\u003e 10 Improving your assistant\u003cbr\u003e PART 5 ADVANCED\/OPTIONAL TOPICS\u003cbr\u003e 11 Building your own classifier\u003cbr\u003e 12 Additional training for voice assistants","brand":"Manning","offers":[{"title":"Default Title","offer_id":46439138066673,"sku":"9781617298837","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0674\/5433\/7265\/files\/9781617298837_p0.jpg?v=1765885753","url":"https:\/\/shop.barnesandnoble.com\/products\/9781617298837","provider":"Barnes \u0026 Noble","version":"1.0","type":"link"}