{"product_id":"9781627347280","title":"A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations","description":"\u003cp\u003eA Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.\u003c\/p\u003e","brand":"Brown Walker Press","offers":[{"title":"Default Title","offer_id":46361659638001,"sku":"9781627347280","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0674\/5433\/7265\/files\/9781627347280_p0.jpg?v=1765857299","url":"https:\/\/shop.barnesandnoble.com\/products\/9781627347280","provider":"Barnes \u0026 Noble","version":"1.0","type":"link"}