{"product_id":"9781637428085","title":"The Mastery of Customer Service in Careers","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eThe Mastery of Customer Service in Careers\u003c\/i\u003e highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe three men-a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business- recount the career challenges they faced and their pathways to success. Along with a highly accomplished daughter of one of the men, they provide insights to two young adults looking to embark on careers grounded on customer satisfaction.\u003c\/p\u003e\u003cp\u003eThis book is exceptionally valuable to executives worldwide who wish to elevate their performance in customer service. Using an easy to read, relatable and engaging story as a backdrop, the book underscores the essential elements of service excellence. Each chapter includes an academically grounded and practice-oriented discussion that provides readers with the foundation for providing unparalleled and impactful service within an organization and in our society.\u003c\/p\u003e","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":46280343683313,"sku":"9781637428085","price":31.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0674\/5433\/7265\/files\/9781637428085_p0.jpg?v=1764923845","url":"https:\/\/shop.barnesandnoble.com\/products\/9781637428085","provider":"Barnes \u0026 Noble","version":"1.0","type":"link"}