Innovative Priority Mechanisms in Service Operations: Theory and Applications

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting—edge topics on service innovations such as line—sitting, service—position—trading, referral priority programs, queue—scalping, distance—based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.

This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.

This is an open access book.